Add a Digital Product

 Selling digital goods requires the Business Plan or better

Digital Products (files, music, videos, or anything your customers can download) are added in much the same way as physical products.

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To add a digital product go to Store > Products and click Add Product and be sure to select Digital Good as the Product Type.

To upload the file(s) that your customers will download, scroll down and click Upload Files. You can upload as many files as needed.

digital-prod-restrict-upload.pngYou can set a limit either on how many times the files can be downloaded by a customer, or how long the files are available. Why set a limit on downloads? Without restrictions, there is a chance that customers will share the link with other people. Use the Download Availability field to create a restriction.

When setting the number of days or number of downloads, keep in mind that some customers will make a mistake when first downloading the file such as accidentally deleting the file or something else that you might not expect. So don't make the limit too small - you want to give them some leeway so they don't have to contact you if there's a problem. Providing a download limit of 5 to 10 days or 5 to 10 downloads is a good rule of thumb so your customers have some room for error.

You can also restrict the availability of digital goods based on geographic location. See Restrict Digital and Service Products for more info.

 

When your customer purchases a digital item, they'll be able to download that item the moment they check out, as we display the link on their order confirmation page. 

They’ll also receive an email that includes the download link. And you will receive a copy of the email as well, giving you a backup of the link that you can provide them in case they lose their email.

 

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