Set Up Real Time Shipping

Real Time Shipping requires the Weebly Performance plan and is available to merchants based in the U.S., Canada, or Mexico.

Real Time Shipping (RTS) allows you to offer the most accurate shipping rates and minimizes the chance that you’ll under or over-charge shipping.  The rates are estimated dynamically by carriers (USPS, FedEx, etc.) at checkout, based on the distance the order needs to travel, and its contents (the weight and number of boxes needed to hold the products).

Note that RTS rates are estimates and may differ from the actual postage you pay based on final weight and box size.

Note: You can use a combination of Real Time Shipping and manual shipping rates.

Real Time Shipping Prerequisites

To use Real Time Shipping, you need to have the following:

  • Carrier accounts:  For merchants based in the U.S., Weebly provides master accounts with the United States Postal Service (USPS) and DHL Express. You can connect additional carriers such as UPS and FedEx. Sellers in Canada and Mexico can use your own DHL Express, UPS, or FedEx account. If using your own account, you'll need to know your account information, such as ID, password, meter number (for FedEx), etc.
  • Default shipping box used to estimate shipping rates: The dimensions and max weight capacity of this box will be used to determine the total number of boxes needed to ship an order. Choose a box that is most likely to be used when shipping. If your actual shipping box differs from your default shipping box, your actual shipping charge will vary from the rate shown to the customer. A default box has been created for you, but you can configure it.
  • Product weights: RTS dynamically determine rates based on the total weight of the order items. You can set weights by going to STORE > Products, and edit each product to add a weight. NOTE: If the weight of all order items is 0, Weebly changes the weight to .1 (either KG or LBs, depending on your store configuration).
  • Optionally, when setting up RTS, you can add an adjustment amount to account for packaging or handling costs you may have.


Configure Your Carriers

For U.S. based merchants, Weebly has master accounts with USPS and DHL that offer discounted rates.  These carriers are already set up for you to use and require no additional work on your part.

If you want to use FedEx and/or UPS, or use DHL to ship from outside the US, you must connect your own accounts.


To use your own account, go to STORE > Setup > Shipping, and click Edit in the Advanced Settings area. On the following page, click on a carrier and enter your information, then click Save. Note that for FedEx, you'll need your Account ID and Meter number.

Configure Your Default Shipping Box

Your default shipping box will be used by your carriers to calculate postage.  The dimensions of the box and the number of boxes used per order will affect shipping rates. The default box comes with dimensions of 10"w x 10"h x 10" with a max weight of 70 lbs (a popular shipping box size), but you can configure the box.  We strongly recommend that you configure a default shipping box size that can handle your product(s) best.

If you want to change the default attributes of the shipping box, click Edit in Advanced Settings and then click on the Default Box to modify the dimensions, max weight, and max number of items for your default box.

NOTE: You can only set up one box to be used when determining shipping rates. You will have a chance to amend the number and sizes of boxes when you create shipping labels.

Create an RTS Shipping Rate

Creating an RTS shipping rate is just like setting up a manual shipping rate. See our article on creating rates for more details.

When setting up RTS, you will be prompted to set a fallback rate to ensure that customers do not accidentally checkout with free shipping. If a product in an order is over the maximum weight of your shipping box, the fallback rate will be triggered at checkout.  Occasionally, carrier systems may be down and unable to calculate shipping rates - the fallback rate will also be triggered in this case.  For these reasons, we recommend setting up fallback rates.

How to Get a FedEx Meter Number

In order to use your FedEx account with RTS, you'll need to enter your FedEx meter number. This number is given to you when you move your FedEx account from test to production.

To get your meter number:

  1. Go to the FedEx Developer Center for FedEx Web Services.
  2. If you're not already registered, click the Register Now button to get a developer account.
  3. From the main FedEx developer page, click FedEx Web Services > Move to Production.
  4. Click Get Production Key.
  5. Fill in your account information and submit your data. Your information, including your meter number, will be emailed to the account address.
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